MoJo support

Contact MoJo Growth Advisors, LLC about access, connection, disconnection or privacy requests.

Contact

Email russ@companyvitals.com. Russ Monson is the current support and security contact. No guaranteed response time or round-the-clock support is promised.

What to include

Describe the action, approximate time and safe error message. Include a MoJo review reference if available. Do not email passwords, authorization codes, access or refresh tokens, full financial records or screenshots containing credentials. MoJo will verify your identity and authority before discussing company records.

A transaction result is uncertain

Stop further submissions for that transaction and contact support. A timeout is not proof that the transaction failed. MoJo must read the saved accounting and review state before any next step; support requests do not authorize a retry or restoration.

Disconnection and privacy

An authorized representative may request disconnection or eligible deletion. MoJo verifies authority and confirms the saved outcome. Disconnection stops further service access when confirmed; it does not undo saved QuickBooks transactions or automatically erase retained engagement records.

Current availability

These pages describe the restricted MoJo service. Protected access and callback logging acceptance passed; the production QBO connection remains disabled. Do not send credentials to support to activate the pilot.